Provider 790 is Jeron’s most advanced acute care Nurse Call System utilizing VoIP technology, SIP wireless phone integration, pocket pager integration, simple touchscreen operation, real-time staff locating, automated rounding, workflow alerting, and a wide spectrum of patient and staff area components.

Provider 790 optimizes staff efficiency by keeping staff mobile, accessible, and available for direct patient care, leading to increased patient and staff satisfaction. The system’s Voice over IP and digital full duplex intercom ensures clear communications throughout any size facility.

Jeron wants you to explore this innovative system that provides a turnkey solution for Nurse Call alerting and communications, workflow, safety, and patient/resident satisfaction for facilities which require state-of-the art technology and comprehensive workflow solutions.

  • Voice over IP Clear Communication
  • Team-Based Rounding and Reminders
  • Automate Room Turnover
  • Real-time Alerts and Voice Prompts
  • Technology that Simplifies Installation & Support

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Alarm Management

Automated Alarm Management and Notification Speeds Response

Medical devices including IV pumps, ventilators and pulse oximeters can be integrated with Provider 790 Nurse Call, allowing caregivers to monitor their patients from anywhere in the facility. If a monitored device alarms, the primary caregiver and other team members are notified directly to their wireless phone or pocket pagers; streamlining response to the alarm.

 

Multiple Modes of Notification Speed Response – alarms automatically illuminate Dome Lights and Zone Lights while simultaneous alerting at Duty Stations, local Nurse Consoles, and routing to the assigned caregivers’ pager or wireless phone

Quiet Healing Environment – when alarms are routed through the nurse call system and directly to mobile devices, disturbing overhead paging is virtually eliminated

Custom Call Levels – each alarm input can be customized and labeled. Knowing the type of alarm lets caregivers customize their response

Joint Commission Compliance – all Provider Nurse Call Systems meet the Joint Commission’s Patient Safety Goals of alarm notification for device alarm annunciation

Integration with Latching/Momentary Inputs – each alarm input can be configured for latching or momentary inputs, saving the caregiver unnecessary trips to the patient room for alarms that reset themselves

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Fall Prevention & Patient Safety

Supporting Your Facility in Making Fall Prevention a Priority

Provider 790 Nurse Call provides multiple modes of monitoring and alerting to notify staff of potential risks so they can respond quickly and avoid patient falls. Provider is an integral part of your facility’s fall risk program with these standard features and options:

Bed Exit Notification – caregivers are immediately notified of a patient’s bed exit alarm so staff can respond quickly to assist before the patient falls

Group Notification of Bed Exit – multiple caregivers in the unit can be notified of the bed exit alarm; allowing the closest available caregiver to respond to the patient

Bathroom Assist – the bathroom “assist” button allows patients to request help from their caregivers to get back into bed while the “emergency” pullcord alerts staff to an emergency situation

Pillow Speaker “Toilet” Button – allows patients to request assistance to the toilet instead of feeling they need to attempt it on their own

Joint Commission Compliance – all Provider Nurse Call Systems meet the Joint Commission’s Patient Safety Goals of alarm notification for bed exit

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Automated Rounding

Staff Roundings and Self-Reminders Automatically Keep Track of Tasks for Busy Caregivers

Staff Rounding and Self-Reminders remind staff to visit their patients as planned, resulting in reduced patient calls and improved patient and staff satisfaction.

 

Staff Rounding – customized on a per patient basis, staff rounding ensures patients are visited within a set time period

Self-Reminders – allows caregivers to set their own one-time reminder to revisit a patient; if they get busy the system automatically reminds them

Automatic Escalation – if a Rounding period or Reminder is missed, the system automatically notifies other team members after a set period of time

An Integrated Option – Rounding and Reminders work seamlessly with staff locating tags, wireless phone, and/or pocket pagers

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Improving HCAHPS Scores

Nurse Call Options to Raise Your HCAHPS Scores

Supporting your goal to give the best patient care possible, Provider nurse call streamlines processes, automates alerts from patients to caregivers, and provides fast and direct caregiver to patient communication. We give you the tools so patients will respond with “Always” to these key HCAHPS survey questions:

4) “… after you pressed the call button, how often did you get help as soon as you wanted?”

Provider nurse call’s multiple alerting options, including text messages, pocket pager, and wireless phone integrations, instantly route patient calls directly to the assigned caregiver. If the caregiver is delayed, Provider automatically alerts other caregivers on their team to the outstanding call. Confirming a timely response, the Provider EIS activity logging and reporting software monitors all call activity and response times so you can spot issues before they adversely affect patient satisfaction.

8) “… how often were your room and bathroom kept clean?”

Provider workflow stations allow staff to request EVS to the room with a single button-press. The “cleaning needed” request is sent quietly and instantly to pagers or phones carried by EVS staff. If the request isn’t cleared within a set time period, EVS is automatically reminded.

9) “…how often was the area around your room quiet at night?”

The device alarm interface options for Provider nurse call means patient doors can stay closed since caregivers are notified of alarms over the nurse call. The wireless notification options on Provider nurse call virtually eliminates disruptive overhead pages to locate or call staff.

11) “How often did you get help in getting to the bathroom … as soon as you wanted?”

The “toilet” call button on Provider nurse call allows patients to notify their caregiver they specifically need assistance to the bathroom, while the audio bathroom station lets patients request assistance back to bed.

14) “… how often did the hospital staff do everything they could to help you with your pain?”

Caregivers can proactively manage their pain assessment visits with the staff rounding feature of Provider nurse call. If the caregiver is delayed in visiting their patient, Provider automatically alerts other caregivers on their team. If the patient or a loved one feels that meds are past due or if pain is present, Provider’s “pain” call button lets patients instantly notify their caregiver of their pain.

 

 

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Interactive Television

Linking Patients to Important Information and Entertainment

Interactive television systems have dramatically changed the patient experience.  The in-room television is now the information and entertainment portal for patients and their families, supporting them to be more active participants in their own care.

Using the Provider 790 Nurse Call pillow speaker, patients and family control the interactive TV, turn room lighting on and off, request assistance, and communicate directly with caregivers.

 

The interactive TV system with Provider nurse call:

Keeps Patients Entertained and Informed – in addition to entertainment programming, interactive TV systems typically deliver staffing and facility information, health information, pre-op and post-op videos, meal selection, and internet access

Supports Easy Access from Bed – with the single pillow speaker device, patients can control key in-room systems

Drives Patient Satisfaction – the personalized interactive TV accessibility combined with streamlined patient to staff alerting and communication leads to an improved patient experience

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Personalized Response

Accurate, Real-Time Patient Information through ADT System Integration

Patient data with related notes are available on Provider 790 touchscreen consoles and workflow stations. This information allows staff to address patients by name and respond more appropriately. Through the HL7 protocol standard, Provider systems readily integrate with the facility’s ADT (Admissions/Discharge/Transfer) system to retrieve patient information.

Automatic Data Upload – as a patient’s information is entered into the facility’s ADT system, the data is automatically updated in the Touchscreen Nurse Consoles and Staff Terminals

Data Accuracy and Time Savings – automatic population of the patient’s data from the ADT system eliminates the need to manually enter patient data, eliminating potential errors

Patient Privacy HIPAA Compliance – patient Information is only available to staff and not shown on any public displays

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Activity Logging and Reporting

Management Reports that Benchmark Responses and Improve Performance

Provider’s Executive Information System (EIS) is a reporting tool allowing facilities to create benchmarks for response time and monitor staff performance. Comprehensive call and staff activity data and customized reports enable nursing management to identify and correct workflow bottlenecks.

Defined Benchmarks – reports flag patient calls that are not addressed within a set time period, allowing managers to focus on staffing issues before patient satisfaction is affected

Customized Reports – managers can generate a variety of reports to meet their analytic needs; from individual detailed patient call logs to an entire system’s call data

Exception Reports – the Exception Report flags those calls that are not answered and/or cleared in person within a desired time period

Staff Assignment Tool – reports assist in balancing workloads by identifying staff response bottlenecks

Liability Management – patient and staff activity and responses are fully documented instead of relying on perceptions and memory

 

 

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Automated Staff Rounding

Automatic Staff Roundings and Self-Reminders Keeps Track for Busy Caregivers

Provider 790 Nurse Call’s Staff Rounding and Self-Reminders remind staff to visit their patients as planned, resulting in reduced patient calls and improved patient and staff satisfaction.

 

Staff Rounding – customized on a per patient basis, staff rounding ensures patients are visited within a set time period

Self-Reminders – allows caregivers to set their own one-time reminder to revisit a patient; if they get busy the system automatically reminds them

Automatic Escalation – if a Rounding period or Reminder is missed, the system automatically notifies other team members after a set period of time

An Integrated Option – Rounding and Reminders work seamlessly with staff locating tags, wireless phone, and/or pocket pagers

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Everywhere Accessible Applications

Everywhere LAN Access for Simplified Nurse Call Administration and Monitoring

The Provider 790 Nurse Call System’s LAN accessible options gives managers the tools to effectively monitor and administer the nurse call via any PC on the LAN:

Staff to Patient Assignments – from their office PC, nurse managers can assign staff to patients for the current or future shifts

Real-Time PC Console Call Displays – any PC on the LAN can show activity for a single unit, several areas, or the entire facility

Activity Reporting – from their office, managers can generate reports confirming staff response or highlight coverage issues before they affect patient satisfaction

 

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Distributed Touchscreen Access

Graphic Touchscreens in Key Locations Provide Full Nurse Call Access

Touchscreen Nurse Consoles, Staff Terminals, and Workflow Stations are easily located in key staff areas and patient rooms giving staff access to all communication, alerting, workflow, and staff locating features.

 

Facility-Wide Communication – from any touchscreen, communicate with other touchscreens and any intercom station both within the unit and across the entire facility

One-Touch Staff Communication – locate and communicate with staff, without resorting to disruptive overhead pages

Distributed System Access – patient information, staff locating and communications, and direct messaging to caregiver’s wireless devices are readily accessible from any touchscreen console, terminal, or workflow station

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Team-Based Nursing

Staff Teams for Timely Responses to Patients

Provider 790 Nurse Call System supports a comprehensive team approach to patient care with automatic team-based alerts that speed responses to patients while keeping caregivers mobile and in more direct contact with their patients.

 

Staff are assigned to their patients in teams and are notified of patient calls over their wireless smart phones, SIP phones, or pocket pagers.

 

Provider helps you achieve team-based nursing by:

Wireless event notifications to every member of team

Integrated patient rounding

Rerouting events to available caregivers

Everywhere access with touchscreen staff terminals and network activity displays

Automated public address announcement for emergency events

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Direct Patient-to-Staff Communications

Integrating Nurse Call Systems with Wireless Communications Benefits Both Patients and Staff

Provider 790 Nurse Call Systems leverage wireless technology, including wireless phones, pocket paging, and staff locating for a direct alerting and communication path between patients and their assigned caregivers. This direct and fast patient to staff and staff to staff communication means:

Quiet Healing Environment – disruptive overhead pages to staff are virtually eliminated

Caregivers Have More Direct Time with Residents – caregivers don’t spend time making unnecessary trips to the nursing station; they stay out on the floor with their patients as much as possible

Increased Patient & Staff Satisfaction – patients/residents and staff benefit from faster and more direct response from their caregiver

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One-Touch Workflows

Automated Workflow for Increased Efficiency and Reduced Frustration

Within or across departments, Provider 790 Nurse Call systems automate process and eliminate time wasting phone calls and follow-up.  Any process that requires notification between staff can be initiated by one-touch on either a four-button or touchscreen workflow station located in the patient room or key staff areas.

For example, in a patient discharge and room turnover scenario, incorporating Provider ‘s workflow operation reduces the time a patient waits for an available bed which translates into increased efficiency for hospitals and improved patient satisfaction.

One-Touch Transportation Request – pressing the TRANSPORT button instantly directs transport to the patient’s room to help out the discharged patient

Direct Notification to Housekeeping Staff – pressing the CLEAN NEEDED button notifies housekeeping to clean and prepare the room for the next patient

No Duplicated Effort – pressing the IN PROCESS button tells other cleaning staff someone is tending to the room

Graphic Display of Available Rooms – when a room is clean and ready, pressing the BED READY button displays the room as available allowing Admitting to fill the room quickly

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Point and Scan Shift Change

For Streamlined Staff and Device Assignments

Provider 790 supports barcode scanners for one-scan operation.  Using a barcode scanner, staff can update their status (on/off duty, on break), assign their wireless device(s) for their shift (wireless phone, real-time locating tag, pocket pager), and review their current assigned patients by room and bed.

The simple click and scan operations streamlines the on/off duty process at shift change and eliminates potential errors when using a keyboard for on/off duty operations.

 

Reduced Congestion at the Nursing Station – by using a barcode scanner on any networked computer, staff don’t need to congregate at the nursing station to go on duty and assign their wireless device

Automatic Rollover of Patient Calls – when staff are “off duty” or “on break”, calls from their patients rollover to the other caregiver’s phone or pocket pager so patient calls are addressed as quickly as possible

One-Click Review of Assigned Patients – to review their current assigned patients, caregivers simply scan their ID badge barcode

Simple Wireless Device Assignment – caregivers can assign themselves a wireless phone, pocket pager, and/or RTLS tag by simply scanning the barcode of the device in their possession

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Facility-Wide Networking

A Networked Ethernet Nurse Call Infrastructure Means Flexibility and Scalability

The Provider Nurse Call System’s Ethernet backbone allows every nursing unit to work together as a facility-wide solution. This networked nurse call architecture lets calls and call coverage move between units to match staffing levels and patient census.

 

Centralized Operation – all patient calls can be routed to central nurse console(s) to answer calls; staff are then dispatched to the patient room if needed

Day/Night Transfer – when staffing down at night, all patient calls from one unit can be rerouted from their “day” nursing station to their “night” nursing station typically located within the same unit or a neighboring unit

Swing Rooms – depending on census between neighboring units, rooms can “swing” between adjoining units to ensure bed availability

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Automatic Overhead Paging

Facility-Wide Paging Informs Staff Immediately of a Situation

Provider 790 Nurse Call’s Voice Public Address Paging supports facility-wide and zoned verbal annunciation of select nurse call events over a facility’s overhead public address paging system. Overhead announcements are triggered by nurse calls placed or canceled from nurse call stations in patient and staff areas.

 

Customized voice prompts consist of phrases that include instructional content as well as nurse call type, room number, and general location information. Voice prompts can be customized on-site to meet facility requirements for privacy and content. For example: An emergency call placed in room 206 could be programmed to annunciate “Stat condition in second floor physical therapy.”  Upon cancellation of the same call, the voice prompt could be “Medical condition in second floor physical therapy has been cancelled.”

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SIP Wireless Phone Communications

Caregiver Mobility through Wireless Phone Integration

Caregivers remain directly connected to their patients and other staff members while staying mobile using the Provider 790 Nurse Call Systems’ wireless phone integration. Using their wireless phone, caregivers can respond to their patient calls from anywhere; eliminating extra trips, improving workflow, and maximizing their time on the floor interacting with patients.

Facility-Wide Communication – patient calls route directly to the assigned caregiver regardless of the caregiver’s location within the facility. When caregivers directly answer their patients’ calls both response time and patient satisfaction improve

Quiet Healing Environment – overhead paging is drastically reduced since staff can reach each another directly or send informational text messages without resorting to overhead paging

Improved Workflow – wireless phone integration makes staff more productive since they don’t waste time searching for each other

Customized Alert Teams – in the event of a staff emergency or a code call, members of a “crash team” receive instant notification. Create custom alert teams based on your facility’s needs

Automatic Call Forwarding – if a patient call is not answered within a set time the call is automatically be forwarded to another caregiver in the team

 

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Automated Real-Time Staff Locating

Real-Time Locating Integration for Enhanced Workflow and One-Touch Communication

Automated staff locating reduces wasted time searching for staff and disturbing overhead pages to ask staff to “check in.”  Nursing units run smoothly and quietly with Provider 790 Nurse Call Systems’ real-time locating system integration which supports:

 

One-Touch Communication – throughout the entire facility, from any touchscreen nurse console, staff terminal, or workflow station staff can locate each other by name and with one-touch are in direct communication with the desired person

Automatic Registration – upon entering a patient room, staff members automatically register into the room which:

  • Indicates by staff level (green, orange, or yellow) at the domelight outside the room; looking down the corridor you can readily see which rooms have staff in them
  • Clears any outstanding service requirements or routine level calls
  • Resets existing staff rounding reminders and clears any one-time reminders
  • Registers staff location so that other staff members can locate and communicate with them from nurse consoles and staff terminals
  • Unlocks touchscreen workflow terminals in patient areas; giving staff full access to nurse call functionality

 

 

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Text Messaging / Pocket Paging

Instant Facility-Wide Notification with Cost-Effective Pocket Pagers

The Provider Nurse Call Systems’ pocket page notification option maintains a quiet healing environment while keeping staff connected and mobile. Patient calls and service requests route directly to the assigned caregiver. In team nursing applications, caregivers with wireless phones can triage their patient’s calls and selectively dispatch the appropriate team member via the team member’s pager.

Direct Notification – caregivers directly receive pages of their assigned patient’s calls with detailed information including room number and call type for a prompt, personalized staff response

Overtime Notification – patient calls that aren’t cleared within a set time period automatically route to a secondary caregiver’s pager, ensuring no patient call is forgotten

Configurable Alert Teams – customizable teams, such as code, staff emergency, or bath emergency, automatically route call information simultaneously to several or many team member’s pagers; speeding response to critical events

Staff Mobility – from the Nurse Consoles, Staff Terminals, Workflow Terminals, and PC Consoles, staff can send messages to other caregivers anywhere within the facility; staff remain both mobile and informed

Reduced Overhead Noise – overhead paging is dramatically reduced through direct notification and alerting, creating a restful environment for patients

Diagnostic Notification – automated system diagnostic messages are routed to technicians’ pagers describing any issues and the affected components; broken components are quickly repaired to minimize any system downtime

 

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Wireless Smart Bed Monitoring

Provider® Integrates with Stryker® iBedTM Platform for Greater Patient Safety

The Stryker iBed safety attributes such as brake, iBed Awareness, low bed height, siderails, and bed exit can be monitored remotely from any Windows computer on the facility’s network using Jeron’s Provider PC Console Display software.  The facility can use all of the functionality of the PC Console including the List View, White Board View, Map View, and Custom View.

 

With multiple modes of communication and alerting, caregivers can be mobile while getting notifications. Once a patient initiates an alarm on the bed, such as bed exit, the integration through Provider 790 Nurse Call immediately notifies caregivers to the urgent situation by:

Dome Light Illumination – illuminating the dome light outside the patient room

Sounding Emergency Alert Tones – Nurse Consoles, Duty Stations, and PC Consoles are alerted both tonally and visually

Routing Calls – active calls go directly to the caregiver’s wireless phone

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Code Blue & Rapid Response Alerts

Centralized Code Display for Optimal Response Times

Every second is critical when a Code alarm is activated. The members of a Code Crash Team must assemble quickly regardless of their location in the facility. Provider 790 Nurse Call’s Centralized Code feature ensures that Crash Team members receive instant notification of the emergency and know exactly where to respond without delay.

 

A hospital can deploy a number of Provider’s notification methods to alert Crash Team staff members:

Wireless Phones – a text message is sent to all Crash Team member’s phones informing them of the Code call and its location

Pocket Paging – designated pagers receive notification of the Code call and its location

Centralized Code Display – Code call information is displayed on screens in key staff areas throughout the facility such as the telephone operator’s position

 

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Whiteboard Activity Display

PC Console Software for LAN Display of Calls and Events

From any Windows® computer the facility’s data LAN, the Provider 790 “PC Console Display” software delivers a breadth of real-time activity including patient calls, workflow events, staff locations, and bed status information to caregivers and administrators.

Staff members, caregivers and managers can customize each PC Console to display activity for one unit, several units, or the entire facility and to show one, several or all types of activities. It can be associated with a Nurse Console for touchscreen answering of calls in the Map View and List View.  The PC Console also supports call tones for active calls.  Four different tab options are available:

List View – indicating all active patient and staff calls for one, several or all Nursing Units

Whiteboard View – a list of all rooms/beds within a specific Unit showing all information and events associated with the room/bed including patient information, call activity, workflow events, assigned caregivers, caregivers present, and bed status

Custom View – lists customized data and can include all rooms in the unit with Stryker iBed status and any associated information

Map View – a graphical floor view of call activity, staff presence and service requirements

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Voice Over IP Communications

Leading Voice over IP Technology for Clear and Direct Communications

Provider 790 Nurse Call uses the latest VoIP technology to deliver clear full-duplex digital audio from one end of the facility to the other.

 

Full Duplex Audio – makes communication as natural as a telephone call so no one gets “cut off”; full duplex communication extends beyond the intercom station and is available to the pillow speaker

Multiple Communication Paths – a capacity of over 1,000 voice paths ensures caregivers won’t miss a call because of a busy signal

Real-Time Volume Control – lets staff adjust the volume on a room-by-room basis to compensate for acoustics and low speaking patients

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Non-Proprietary IT Infrastructure

Leveraging an IT Infrastructure for Cost Savings and Simplified Maintenance

Through the use of standard category cabling and RJ45 connectivity, Provider Nurse Call infrastructure design reduces both initial installation and future maintenance costs while supporting simple system expansion.

 

Installation Savings – the use of standard category cabling means no costly custom cables

Scalable and Expandable – Provider’s cabling infrastructure allows facilities to easily expand and grow the system to meet future needs

Simplified Maintenance – system maintenance is plug and play by simply unplugging a defective station and plugging in a new one with no reprogramming required

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Remote System Administration

Remote Nurse Call Access for Technicians Keeps Everything Up and Running

The networked architecture of the Provider Nurse Call System means technicians can be anywhere on the LAN to troubleshoot and program the system. Remote access speeds response to any system issues providing 24/7 availability.

Remote Programming – from their PC on the LAN, technicians can reconfigure features, program room numbers, update system firmware, and troubleshoot diagnostic alerts

Diagnostic Notification – automated system diagnostic messages, routed to technicians’ pagers or phones, describes any issues and the affected components so that they can repair the issue quickly and minimize downtime

Local System Alerts – Nurse Consoles and Staff Terminals readily display any system error messages so staff are aware of any issues until technicians can resolve them

 

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Customizable Dome Lights and Stations

Customizable Dome Lights and Stations to Meet Each Facility’s Needs

Provider 790 Nurse Call stations, dome lights, and call priorities can all be customized to meet any application and room configuration including options for code blue, code pink, device monitoring, bed exit, as well as patient intercom, staff calls, and more.

 

Programmable Prism Dome Lights – customized colors and sequencing uniquely identify each event within the patient room; choose the indications that match how your facility operates

Custom Call Priorities – with over 1,000 call priorities and workflow events available on the Provider 790, the system can be configured to meet each facility’s current and future needs

Station Options – Provider Nurse Call includes a full array of station options to meet all potential room configurations

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Wireless Bluetooth Integration

Bluetooth® Technology for the Touchscreen Nurse Console

The Provider 790 Touchscreen Nurse Console has a Bluetooth headset integration option allowing staff to anwer calls remotely.  Within the range of the Bluetooth headset, staff are alerted to active calls and can answer them with a single button press.

Keeps Staff Mobile – answer calls up to 30 feet from the associated nurse console

Handset Transfer – at any time during the bluetooth headset conversation, lifting the handset at the nurse console will transfer the conversation to the handset

Digital Audio Connection – the bluetooth headset provides a natural sounding full duplex audio connection to the patient’s bedside intercom station

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Intuitive Touchscreen Operation

Touchscreen Nurse Consoles, Staff Terminals, and Workflow Stations Make Quick Work of Any Task

Touchscreen operation streamlines routine tasks such as answering calls, locating and communicating with staff, and setting staff rounding and reminders.

Touchscreen Information Hubs – patient information, staff locating and communications, and direct messages to caregiver’s wireless devices are readily accessible from touchscreen consoles, terminals, and workflow stations

ADT System Integration – patient information from the facility’s Admissions/Discharge/Transfer (ADT) system is uploaded in real-time and is displayed at nurse consoles. Staff no longer has to manually enter patient information minimizing data entry errors

Minimal Training – intuitive touchscreen operation means staff members readily utilize the full breadth of step saving system features without extensive training

Menu-Driven Operation – customized menus let staff easily navigate the options available on their system while simplifying operation by eliminating menus for unused options