Provider 680 Nurse Call System is the feature rich option for both smaller acute care facilities and skilled care facilities. It offers you advanced technology that streamlines communication to improve patient/resident care and staff satisfaction.  Significantly reduced installation and maintenance costs are also by design.

The networked Provider 680 gives you unparalleled call management and routing to balance staff workloads and levels depending upon census and staffing down at night. Automated processes route calls and saves steps at any time of day.

The VoIP Provider Nurse Call Network’s flexible call routing and integration options support staff efficiency and quick responses for the safety and satisfaction of residents and patients.

  • Simple and Intuitive Operation
  • Efficiency and Integrations Throughout the Facility
  • Design for Low Cost Installation and Ongoing Reliability
  • Local Dealer Support & Five Year Warranty

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Provider Nurse Call Systems uses cutting edge technology to facilitate direct communication between patients and caregivers.  This direct and immediate connection increases patient satisfaction, reduces noise, and creates a quieter healing environment.


Alarm Management

Automated Alarm Management and Notification Speeds Response

External alarms can be integrated with Provider 680 Nurse Call, allowing caregivers to monitor their patients from anywhere in the facility. If a monitored device alarms, the primary caregiver and other team members are notified directly to their wireless phone or pocket pagers; streamlining response to the alarm.

Multiple Modes of Notification Speed Response – alarms automatically illuminate Dome Lights and Zone Lights while simultaneous alerting at Duty Stations, local Nurse Consoles, and routing to the assigned caregivers’ pager or wireless phone

Quiet Healing Environment – when alarms are routed through the nurse call system and directly to mobile devices, disturbing overhead paging is virtually eliminated

Custom Call Levels – each alarm input can be customized and labeled. Knowing the type of alarm lets caregivers customize their response

Joint Commission Compliance – all Provider Nurse Call Systems meet the Joint Commission’s Patient Safety Goals of alarm notification for external alarm annunciation

Integration with Latching/Momentary Inputs – each alarm input can be configured for latching or momentary inputs, saving the caregiver unnecessary trips to the patient room for alarms that reset themselves


Fall Prevention / Resident Safety

Supporting Your Facility in Making Fall Prevention a Priority

Provider 680 Nurse Call provides multiple modes of monitoring and alerting to notify staff of potential risks so they can respond quickly and avoid patient falls. Provider is an integral part of your facility’s fall risk program with these standard features and options:

Bed Exit Notification – caregivers are immediately notified of a patient’s bed exit alarm so staff can respond quickly to assist before the patient falls

Group Notification of Bed Exit – multiple caregivers in the unit can be notified of the bed exit alarm; allowing the closest available caregiver to respond to the patient

Bathroom Assist – the bathroom “assist” button allows patients to request help from their caregivers to get back into bed while the “emergency” pullcord alerts staff to an emergency situation

Pillow Speaker “Toilet” Button – allows patients to request assistance to the toilet instead of feeling they need to attempt it on their own

Joint Commission Compliance – all Provider Nurse Call Systems meet the Joint Commission’s Patient Safety Goals of alarm notification for bed exit


Wireless Resident Call

Wireless Call Placement and Resident Check-In for Safety and Independence

The Provider 680 Nurse Call System maintains the safety of residents and patients while supporting their independence through the wireless pendants and the resident-check in features. These options not only provide peace of mind to loved ones but streamlines workflow by eliminating unnecessary trips to check on patients or residents.

Increased Patient Mobility – waterproof wireless pendants afford patients mobility while allowing them to signal for help from their patient room, bathroom and common areas

Direct Caregiver Notification – when a call is placed from a wireless pendant, caregivers can be notified directly on their mobile device; allowing them to respond as quickly as possible

Maintain Independence – automated check-in confirms residents’ well-being without requiring staff members to check on each resident


Security Stations for Behavioral Health


The Provider 790 Nurse Call System’s High-Security Call Stations and Dome Lights are used for alerts and communication in secured and behavioral health areas.  With a push of a button, calls are immediately routed to Staff Consoles and Duty Stations to alert staff to active calls.  If desired, caregivers may answer the call with voice communication or go directly to the room.

The stations are designed for those areas that require heavy duty stations with important high security features including:

Secure Design – 11 gauge stainless steel faceplate with tamper resistant mounting screws

No Cords Needed – stations include heavy duty call and/or cancel switches

Intercom Options – hands-free two-way communication is available

Flush-Mount Design – flush design complies with anti-ligature requirements


Streamlined Resident-To-Staff Communications

Integrating Nurse Call Systems with Wireless Communications Benefits Both Residents and Staff

Provider 680 Nurse Call Systems leverage wireless technology, including wireless phones, pocket paging, and staff locating for a direct alerting and communication path between the residents and their assigned caregivers. This direct and fast patient to staff and staff to staff communication means:

Quiet Healing Environment – disruptive overhead pages to staff are virtually eliminated

Caregivers Have More Direct Time with Residents – caregivers don’t spend time making unnecessary trips to the nursing station; they stay out on the floor with their residents as much as possible

Increased Resident & Staff Satisfaction – patients/residents and staff benefit from faster and more direct response from their caregiver


Increased Satisfaction Scores

Nurse Call Options to Raise Your HCAHPS Scores

Supporting your goal to give the best patient care possible, Provider 680 Nurse Call streamlines processes, automates alerts from patients to caregivers, and provides fast and direct caregiver to patient communication. We give you the tools so patients will respond with “Always” to these key HCAHPS survey questions:


4) “… after you pressed the call button, how often did you get help as soon as you wanted?”

Provider nurse call’s multiple alerting options, including text messages, pocket pager, and wireless phone integrations, instantly route patient calls directly to the assigned caregiver. If the caregiver is delayed, Provider automatically alerts other caregivers on their team to the outstanding call. Confirming a timely response, the Provider EIS activity logging and reporting software monitors all call activity and response times so you can spot issues before they adversely affect patient satisfaction.


9) “…how often was the area around your room quiet at night?”

The device alarm interface options for Provider nurse call means patient doors can stay closed since caregivers are notified of alarms over the nurse call. The wireless notification options on Provider nurse call virtually eliminates disruptive overhead pages to locate or call staff.


11) “How often did you get help in getting to the bathroom … as soon as you wanted?”

The call button on Provider nurse call allows patients to notify their caregiver they need assistance to the bathroom, while the audio bathroom station lets patients request assistance back to bed.



Activity Logging and Reporting

Management Reports that Benchmark Responses and Improve Performance

Provider 680’s Executive Information System (EIS) is a reporting tool allowing facilities to create benchmarks for response time and monitor staff performance. Comprehensive call and staff activity data and customized reports enable nursing management to identify and correct workflow bottlenecks.

Defined Benchmarks – reports flag patient calls that are not addressed within a set time period, allowing managers to focus on staffing issues before patient satisfaction is affected

Customized Reports – managers can generate a variety of reports to meet their analytic needs; from individual detailed patient call logs to an entire system’s call data

Exception Reports – the Exception Report flags those calls that are not answered and/or cleared in person within a desired time period

Staff Assignment Tool – reports assist in balancing workloads by identifying staff response bottlenecks

Liability Management – patient/resident and staff activity and responses are fully documented instead of relying on perceptions and memory


Direct Patient / Resident-to-Staff Communications

Integrating Nurse Call Systems with Wireless Communications Benefits Both Patients and Staff

Jeron’s Nurse Call system leverages wireless technology, including wireless phones, pocket paging, and staff locating for a direct alerting and communication path between the resident/patient and their assigned caregivers. This direct and fast communication means:

Quiet Healing Environment – disruptive overhead pages to staff are virtually eliminated

Caregivers Have More Direct Time with Patients/Residents – caregivers don’t spend time making unnecessary trips to the nursing station; they stay out on the floor with their patients as much as possible

Increased Patient/Resident Satisfaction – patients benefit from faster and more direct response from their caregiver

Increased Staff Satisfaction – caregivers benefit by remaining completely mobile throughout the facility while still readily accessible to their patients and other staff members


Team-Based Nursing

Staff Teams for Timely Responses to Patients & Residents

Provider 680 Nurse Call Systems supports a comprehensive team approach to patient care with automatic team-based alerts that speed responses to patients while keeping caregivers mobile and in more direct contact with their patients.

Staff are assigned to their residents/patients in teams and are notified of calls over their wireless smart phones, SIP phones, or pocket pagers.


Provider helps you achieve team-based nursing by:

Wireless event notifications to every member of team

Integrated patient/resident rounding

Rerouting events to available caregivers

Everywhere access with touchscreen staff terminals and network activity displays

Automated public address announcement for emergency events


Everywhere-Accessible Applications

Everywhere LAN Access for Simplified Nurse Call Administration and Monitoring

The Provider 680 Nurse Call System’s LAN accessible options gives managers the tools to effectively monitor and administer the nurse call via any PC on the LAN:

Staff to Patient Assignments – from their office PC, nurse managers can assign staff to patients for the current or future shifts

Real-Time PC Console Call Displays – any PC on the LAN can show activity for a single unit, several areas, or the entire facility

Activity Reporting – from their office, managers can generate reports confirming staff response or highlight coverage issues before they affect patient satisfaction


Noti-Fi™ Smartphone Alerting

The Noti-Fi option for Provider Nurse Call Systems maintains a quiet healing environment while keeping staff connected and mobile. Active patient calls directly text alert their assigned caregiver’s smartphone. To save wasted steps, caregivers can “accept” an active call which in turn automatically alerts the remaining caregivers who is responding to the call.

Direct Notification – caregivers directly receive text alerts of their assigned patient’s calls with detailed information including room number and call type for a prompt, personalized staff response

Overtime Notification – if patient calls aren’t cleared within a set time period, they automatically route to a secondary caregiver’s pager, ensuring no patient call is forgotten

Configurable Alert Teams – customizable teams, such as code, staff emergency, or bath emergency, automatically route call information simultaneously to several or many team member’s smartphones; speeding response to critical events

Reduced Overhead Noise – overhead paging is dramatically reduced through Noti-Fi’s direct notification and alerting, creating a restful environment for patients

Cost-Saving– Noti-Fi leverages your existing Wi-Fi LAN network and smartphones. Any Android phone or tablet can be used instead of needing to purchase and maintain additional wireless devices


SIP Wireless Phone Communications

Caregiver Mobility through Wireless Phone Integration

Caregivers remain directly connected to their patients and other staff members while staying mobile using the Provider 680 Nurse Call Systems’ wireless phone integration. Using their wireless phone, caregivers can respond to their patient calls from anywhere; eliminating extra trips, improving workflow, and maximizing their time on the floor interacting with patients.

Facility-Wide Communication – patient/resident calls route directly to the assigned caregiver regardless of the caregiver’s location within the facility. When caregivers directly answer calls both response times and patient/resident satisfaction improve

Quiet Healing Environment – overhead paging is drastically reduced since staff can reach each another directly or send informational text messages without resorting to overhead paging

Improved Workflow – wireless phone integration makes staff more productive since they don’t waste time searching for each other

Customized Alert Teams – in the event of a staff emergency or a code call, members of a “crash team” receive instant notification. Create custom alert teams based on your facility’s needs.

Automatic Call Forwarding – if a call is not answered within a set time the call is automatically be forwarded to another caregiver in the team


Wireless Caller ID Phones

Cost-Effective Mobile Communication with Caller ID Base Station Wireless Phones

Mobile communication greatly enhances workflow and patient/resident satisfaction for skilled care facilities and some acute care facilities. The Provider 680 Nurse Call System offers an intuitive, cost-effective Caller ID phone integration option.

Direct Notification – calls are routed directly to the assigned caregiver’s Caller ID phone, allowing them to assess the call before delivering a personalized response

Call Prioritization – if multiple calls are placed at the same time, the caregiver can select which call to answered first

Remote Answering – caregivers can answer calls from their assigned patients/residents anywhere within the Caller ID phone’s range, giving them mobility while maintaining a quiet environment

Set Service Reminders – if a patient/resident requires service, from the wireless phone caregivers can set a reminder which indicates at the Dome Light and sends a pocket page to the assigned caregiver


Automated Real-Time Staff Locating

Automated staff locating reduces wasted time searching for staff and disturbing overhead pages to ask staff to “check in.”

Nursing units run smoothly and quietly with Provider 680 Nurse Call System’s real-time locating system integration which supports:


One-Touch Communication – throughout the entire facility, from any touchscreen nurse console, staff terminal, or workflow station staff can locate each other by name and with one-touch are in direct communication with the desired person

Automatic Registration – upon entering a patient room, staff members automatically register into the room which:

  • Indicates by staff level (green, orange, or yellow) at the domelight outside the room; looking down the corridor you can readily see which rooms have staff in them
  • Clears any outstanding service requirements or routine level calls
  • Resets existing staff rounding reminders and clears any one-time reminders
  • Registers staff location so that other staff members can locate and communicate with them from nurse consoles and staff terminals
  • Unlocks touchscreen workflow terminals in patient areas; giving staff full access to nurse call functionality

Text Messaging / Pocket Paging

Instant Facility-Wide Notification with Cost-Effective Pocket Pagers

While maintaining a quiet healing environment is essential to patient/resident satisfaction, today’s team nursing style also demands that caregivers are always reachable while remaining mobile. A cost-effective solution to staying connected with caregivers (without employing noisy PA systems) is integrating Provider 680 Nurse Call System with a new or existing pocket paging system.

Reduced Overhead Noise – overhead paging is drastically reduced through direct communication, creating a restful environment for patients/residents

Direct Notification – caregivers directly receive pages with detailed call information such as room number and call type, resulting in a prompt, personalized response

Increased Mobility – pocket pagers keep caregivers connected to their patients/residents and other staff members from anywhere in the facility, allowing them to remain mobile and increase their productivity

Resident Safety – in the event of a staff emergency or code call, members of a “crash team” receive instant notification, allowing them to respond immediately

Overtime Notification – the system can be programmed to route calls that are not answered within a predetermined amount of time to a secondary caregiver’s pager, ensuring that all calls are answered

Diagnostic Pages – technicians receive a diagnostic page that describes the problem and affected system so that they can repair the issue quickly and minimize downtime


Facility-Wide Networking

A Networked Ethernet Nurse Call Infrastructure Means Flexibility and Scalability

The Provider Nurse Call System’s Ethernet backbone allows every nursing unit to work together as a facility-wide solution. This networked nurse call architecture lets calls and call coverage move between units to match staffing levels and patient census.


Centralized Operation – all patient calls can be routed to central nurse console(s) to answer calls; staff are then dispatched to the patient room if needed

Day/Night Transfer – when staffing down at night, all patient calls from one unit can be rerouted from their “day” nursing station to their “night” nursing station typically located within the same unit or a neighboring unit

Swing Rooms – depending on census between neighboring units, rooms can “swing” between adjoining units to ensure bed availability


Whiteboard Activity Display

PC Console Software for LAN Display of Calls and Events

From any Windows® computer the facility’s data LAN, the Provider 680 integrated “PC Console Display” software delivers a breadth of real-time activity including patient calls, workflow events, staff locations, and bed status information to caregivers and administrators.

Staff members, caregivers and managers can customize each PC Console to display activity for one unit, several units, or the entire facility and to show one, several or all types of activities. It can be associated with a Nurse Console for touchscreen answering of calls in the Map View and List View.  The PC Console also supports call tones for active calls.  Four different tab options are available:

List View – indicating all active patient and staff calls for one, several or all Nursing Units

Whiteboard View – a list of all rooms/beds within a specific Unit showing all information and events associated with the room/bed including patient information, call activity, workflow events, assigned caregivers, caregivers present, and bed status

Custom View – will show customized data and can include all rooms in the unit with Stryker iBed status and any associated information

Map View – a graphical floor view of call activity, staff presence and service requirements


Automatic Overhead Paging

Facility-Wide Paging Informs Staff Immediately of a Situation

Provider 680 Nurse Call’s Voice P.A. Page Software provides zoned or facility-wide verbal annunciation of select call events over a facility or hospital’s overhead public address paging system or a local PC. Overhead announcements are triggered by nurse calls placed or canceled from nurse call stations in resident/patient and staff areas.


Customized voice prompts consist of phrases that include instructional content as well as nurse call type, room number, and general location information. Voice prompts can be customized on-site to meet facility requirements for privacy and content. For example: An emergency call placed in room 206 could be programmed to annunciate “Stat condition in second floor physical therapy.”  Upon cancellation of the same call, the voice prompt could be “Medical condition in second floor physical therapy has been cancelled.”


Full Complement Of Station Options

Provider Nurse Call stations, dome lights, and call priorities can all be customized to meet any application and room configuration

Patient/Resident Stations – patients use to request assistance and communicate with their caregivers

Duty Station – when staff is away from the nurses’ station, such as a break room, they can be notified of incoming calls via strategically placed duty stations

Bath Stations – are used to call for help either by pulling a pullcord or pushing a pushbutton

Staff Emergency and Code Blue/Pink Stations –  are used to summon help in a distress situation.   The Staff Emergency button can be configured to the facility’s desire, meaning that calls are routed to assigned pagers or phones



Remote System Administration

Remote Nurse Call Access for Technicians Keeps Everything Up and Running

The networked architecture of the Provider 680 Nurse Call System means technicians can be anywhere on the LAN to troubleshoot and program the system. Remote access speeds response to any system issues providing 24/7 availability.

Remote Programming – from their PC on the LAN, technicians can reconfigure features, program room numbers, update system firmware, and troubleshoot diagnostic alerts

Diagnostic Notification – automated system diagnostic messages, routed to technicians’ pagers or phones, describes any issues and the affected components so that they can repair the issue quickly and minimize downtime

Local System Alerts – Nurse Consoles and Staff Terminals readily display any system error messages so staff are aware of any issues until technicians can resolve them


Non-Proprietary IT Infrastructure

Leveraging an IT Infrastructure for Simplified Maintenance

Through the use of standard category cabling and RJ45 connectivity, Provider 680 Nurse Call infrastructure design reduces both initial installation and future maintenance costs while supporting simple system expansion.


Installation Savings – the use of standard category cabling means no costly custom cables

Scalable and Expandable – Provider’s cabling infrastructure allows facilities to easily expand and grow the system to meet future needs

Simplified Maintenance – system maintenance is plug and play by simply unplugging a defective station and plugging in a new station with no reprogramming required