Jeron’s flexible and scalable Provider 700 Nurse Call System is the perfect solution for wide variety of acute, skilled, and sub-acute healthcare facilities.  Provider 700 leverages the latest in networking and wireless technology to streamline alerting, communications, and workflows between residents, patients, and caregivers.

As a complete healthcare solution, Provider 700 readily supports direct alerts to caregiver’s wireless phones to answer patient/resident calls, intuitive touchscreen operation, automated staff locating, patient/resident status, and integrated reminders for caregivers to round patients/residents.

Driving accountability, the Provider 700 documents all patient/resident and staff interactions to confirm timely responses or to highlight potential response time issues.

Provider 700 supports your patient/resident satisfaction and safety goals while streamlining your workflows with:

Patient/resident status indicators outside of each room

Bathroom alerting with communication  to request assistance

Bed exit monitoring to instantly alert caregivers when a patient/resident gets out of bed unassisted

One-touch workflows allowing caregivers to request assistance

Integrated rounding reminders reassuring patients/residents they will consistently see their caregivers

If you want leading technology in a comprehensive and scalable system, take a look at Provider 700 Nurse Call.  Contact us to schedule a demonstration today.

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What's New

The World Health Assembly, the governing body of the World Health Organization (WHO), designated 2020 as the Year of the Nurse and Midwife to advance nurses’ vital position in transforming healthcare around the world. It also is in honor of the 200th anniversary of Florence Nightingale’s birth.

In the US, nurses engage in a wide range of roles and specialties, which is why the ANA chose to promote 2020 as the “Year of the Nurse.”

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Fall Prevention & Resident/Patient Safety

Supporting Your Facility in Making Fall Prevention a Priority

Provider 700 Nurse Call provides multiple modes of monitoring and alerting to notify staff of potential risks so they can respond quickly and avoid resident/patient falls. Provider is an integral part of your facility’s fall risk program with these standard features and options:

Fall Risk Indicator – outside of each room, an indicator alerts caregivers to fall risk patients/residents so caregivers know to follow fall risk protocols when tending to these patients/residents

Bed Exit Notification – caregivers in an acute care setting, are immediately notified of a bed exit alarm so staff can respond quickly to assist before the patient falls

Group Notification of Bed Exit – multiple caregivers in the unit can be notified of the bed exit alarm; allowing the closest available caregiver to respond

Bathroom Assistance – instead of risking a fall going back to bed, patients/residents can communicate their needs to caregivers over the bathroom intercom station. Knowing that they have been heard, they can wait for assistance back to bed

 

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Security Stations for Behavioral

As part of the Provider 700 Nurse Call System, Jeron’s High-Security Stations, Intercom Stations, and Dome Lights are used for alerts and communication in secured and behavioral health areas.  With a push of a button, calls are immediately routed to the Staff Console and Duty Stations to alert staff to active calls.  If desired, caregivers may answer the call with voice communication or go directly to the room.

The stations are designed for those areas that require heavy duty stations with high security features including:

Secure Design – 11 gauge stainless steel faceplate with tamper resistant mounting screws

No Cords Needed – stations include heavy duty call and/or cancel switches

Intercom Options – hands-free two-way communication is available

Flush-Mount Design – flush design complies with anti-ligature requirements

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Automated Staff Rounding

Staff Rounding Automatically Reminds Busy Caregivers

Provider 700 Nurse Call’s Staff Rounding reminds staff to visit their residents/patients as planned.  As a result, there are reduced calls to staff and improved satisfaction.

Rounding – customized on a per patient/resident basis, staff rounding buttons in each room ensures residents/patients are visited within a set time period

Timers – allows caregivers to set their own one-time reminder to revisit a resident/patient; if they get busy the system automatically reminds them

Automatic Escalation – if a caregiver is busy when a Rounding or Timer expires, the system automatically notifies other team members to visit the patient/resident

An Integrated Option – Roundings and Timers work seamlessly to alert at Staff Consoles, at the nurses’ station and to wireless devices carried by mobile staff members

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Alarm Management

Automated Alarm Management and Notification Speeds Response

External alarms can be integrated with Provider 790 Nurse Call, allowing caregivers to monitor their patients from anywhere in the facility. If an external alarm alerts, the primary caregiver and other team members are notified directly to their wireless phone or pocket pagers; streamlining response to the alarm.

 

Multiple Modes of Notification Speed Response – alarms automatically illuminate Dome Lights and Zone Lights while simultaneous alerting at Duty Stations, local Nurse Consoles, and routing to the assigned caregivers’ pager or wireless phone

Quiet Healing Environment – when alarms are routed through the nurse call system and directly to mobile devices, disturbing overhead paging is virtually eliminated

Custom Call Levels – each alarm input can be customized and labeled. Knowing the type of alarm lets caregivers customize their response

Joint Commission Compliance – all Provider Nurse Call Systems meet the Joint Commission’s Patient Safety Goals of alarm notification for external alarm annunciation

Integration with Latching/Momentary Inputs – each alarm input can be configured for latching or momentary inputs, saving the caregiver unnecessary trips to the patient room for alarms that reset themselves

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Reaching Measurement Goals

Raising Your CMS or HCAHPS Scores

Supporting your goal to give the best care possible, Provider 700 Nurse Call streamlines processes, automates alerts from residents/patients to caregivers, and provides fast and direct caregiver communications.

Provider Nurse Call’s multiple alerting options, including in-house wireless phone, smartphone, and pocket pager integrations, instantly route resident/patient calls directly to the assigned caregiver. If the caregiver is delayed, Provider automatically alerts other caregivers on their team. Provider activity logging and reporting software monitors all call activity and response times so you can spot issues before they adversely affect resident/patient satisfaction.

Provider workflow stations allow staff to automate workflows within and across departments such as tray pickup, room clean, transport, and many more.  A single button press in the patient/resident room initiates the workflow which is instantly sent to the appropriate team member’s wireless device.  If the workflow isn’t addressed within a set time period, team members are alerted again or the workflow event can escalate.

The device alarm interface options for Provider Nurse Call means resident/patient doors can stay closed since caregivers are notified of alarms over the nurse call and their wireless device. The wireless notification options on Provider Nurse Call virtually eliminates disruptive overhead pages to locate or call staff.

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Interactive Television

Linking Patients to Information and Entertainment

Interactive television systems have dramatically changed the patient experience.  The in-room television is now the information and entertainment portal for patients and their families, supporting them to be more active participants in their own care.

Using the Provider 700 Nurse Call pillow speaker, residents/patients and family control the interactive TV, turn room lighting on and off, request assistance, and communicate directly with caregivers.

The interactive TV system with Provider nurse call:

Keeps Residents/Patients Entertained and Informed – in addition to entertainment programming, interactive TV systems typically deliver staffing and facility information, health information, pre-op and post-op videos, meal selection, and internet access

Supports Easy Access from Bed – with the single pillow speaker device, patients can control key in-room systems

Drives Satisfaction – the personalized interactive TV accessibility combined with streamlined resident/patient to staff alerting and communication leads to an improved care experience

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Personalized Response

Accurate, Real-Time Patient Information from your EMR/ADT System

In acute care, key patient data is available on the Provider 700 Touchscreen Staff Console. Through the HL7 protocol standard, Provider 700 integrates with the facility’s ADT (Admissions/Discharge/Transfer) system to retrieve patient information. As a result, this information allows staff to address patients by name and have a personalized response.

Automatic Data Upload – as a patient’s information is entered into the facility’s ADT system, the data is automatically updated in the Touchscreen Nurse Consoles and Staff Terminals

Data Accuracy and Time Savings – automatic population of the patient’s data eliminates the need to manually enter patient data, eliminating potential errors

Patient Privacy HIPAA Compliance – patient information is only available to staff and not shown on any public displays

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Activity Logging and Reporting

Activity Reports that Benchmark Responses and Improve Performance

The Provider 700 Nurse Call optional reporting tool allows healthcare organizations to monitor patient/resident calls levels and staff response times against desired benchmarks. Comprehensive call and staff activity data and customized reports enable nursing management to identify and correct workflow bottlenecks before potentially affecting patient/resident safety and satisfaction.

Defined Benchmarks – reports show resident/patient calls that are not addressed within a set time period, allowing managers to focus on potential staffing issues

Customized Reports – managers can generate a variety of reports to meet their analytic needs; from individual detailed call and response reports to an entire facility’s call data

Exception Reports – the Exception Report flags those calls that are not answered and/or cleared in person within a desired time period, assisting managers to get at the root cause

Staff Assignment Tool – reports assist in balancing workloads by identifying staff response bottlenecks

Liability Management – all patient, resident and staff activity and responses are continuously logged instead of relying on perceptions and memory

 

 

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Everywhere Access Applications

Everywhere Access for Mobile Caregivers and Managers

The Provider 700 Nurse Call System’s everywhere-accessible options gives users the tools to effectively monitor areas in the facility.  Facility-wide access includes:

Staff to Resident/Patient Assignments – from their office computer, nurse managers can assign staff to residents and patients for the current or future shifts

Real-Time PC Console Call Displays – any PC on the LAN can show current activity and work flows for a single unit, several areas, or the entire facility

Activity Reporting – managers can generate reports confirming staff response or highlight coverage issues before they affect satisfaction

 

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Team-Based Care

Staff Teams for Timely Responses to Residents and Patients

Provider 700 Nurse Call System supports a comprehensive team approach to resident/patient care with automatic team-based alerts that speed responses to alerts while keeping caregivers mobile and in more direct contact with their residents and patients.

Mobile staff teams are notified of their residents’/patients’ active calls over the caregivers’ mobile wireless device. If one team member is occupied and can’t immediately respond, call alerts are automatically routed to other caregivers on the team.

Provider 700 supports team-based alerts and responses with:

Wireless event notifications to every member of team

Integrated rounding reminders to visit patients/residents

Rerouting outstanding calls and events to available caregivers

Automated voice announcements of emergency events over the public address system

 

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Direct Resident/Patient-to-Staff Communications

Wireless Alerting and Communications Benefits Residents, Patients and Staff

Provider 700 Nurse Call System keeps patients safe and connected by leveraging the latest wireless technology.  In this case, staff are connected to their patients/residents by in-house wireless SIP-based phones and smartphones.  First and foremost, these mobile technologies support the clearest nurse call communication path between patients and staff.

Quiet Healing Environment – direct nurse call alerting eliminates disruptive overhead pages to locate and direct staff

Caregivers Have More Direct Time with Residents/Patients – caregivers wastes less time and steps going back and forth to the nursing station; they remain mobile and out on the floor with their residents/patients

Increased Resident/Patient & Staff Satisfaction – faster and more direct responses from caregivers increase satisfaction

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Intuitive Touchscreen Operation

Touchscreen Consoles Make Quick Work of Any Task

Provider 700 Nurse Call’s color touchscreen staff consoles streamline everyday tasks such as answering resident/patient calls, locating with staff, and setting reminders.

Touchscreen Information Hubs – resident/patient information, staff locating and communications, and direct messages to caregiver’s wireless devices are readily accessible from touchscreen consoles

Patient Information Displayed – in acute settings, patient information from the facility’s EMR/ADT is displayed with the patient’s call allowing staff to customize their response to each patient

Staff Satisfaction – intuitive touchscreen operation means staff members readily utilize the full breadth of step saving system features without extensive in-service education

Menu-Driven Operation – customized menus let staff easily navigate the options available on their system

 

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Automated Workflows

Streamline Workflows for Efficiency and Satisfaction

Within or across departments, Provider 700 Nurse Call systems automate workflows and process while eliminating time wasting follow-up. Practically any workflow that requires notification between staff can be initiated by one-touch on a Provider 700 workflow button.   Workflow buttons can be created to request a meal, pick up a tray, clean a room, request transport, round a resident/patient, and many more.  The Provider 700 automates these workflows and the follow-up; if a workflow isn’t addressed within a set time period, it alerts staff members again or can escalate to a different staff member or team.

If your needs change, existing workflow buttons can be reconfigured or additional workflow stations can be easily added in resident/patient rooms. Each workflow button can be customized for a rounding, timer, workflow event, staff presence, or call placement.

 

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Point and Scan Shift Change

For Streamlined Staff and Device Management

The scan and go option for Provider 700 means staff do not need to sign into a computer at shift change.  Using a barcode scanner, staff can update their status (on/off duty, on break), assign their wireless device(s) for their shift (wireless phone, real-time locating tag, pocket pager), and review their current assigned patients by room and bed.

The simple click and scan operations streamlines the on/off duty process at shift change and eliminates bottlenecks and potential errors for shift change operations.

Reduced Congestion at the Nursing Station – using a barcode scanner on any networked computer, staff don’t need to congregate at the nursing station to go on duty and assign their wireless device for the shift

Automatic Rollover of Resident/Patient Calls – when staff are “off duty” or “on break”, calls from their patients rollover to the other caregiver’s wireless device on their team; resident/patient calls are addressed as quickly as possible

One-Click Review of Assigned Residents/Patients – a single scan of their ID badge displays each caregiver’s current assigned residents/patients

Simple Wireless Device Assignment – caregivers can assign themselves a wireless phone, pocket pager, and/or real-time locating tag by simply scanning the barcode of the device in their possession

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Facility-Wide Nurse Call Solution

A Networked Ethernet Nurse Call Infrastructure Means Flexibility and Scalability

Leveraging standard Ethernet technology, the Provider 700 Nurse Call System can network multiple nursing units or even multiple buildings into a single facility-wide solution. This networked solution supports call routing across the entire facility while also sharing integrations and call activity reporting facility-wide.  Provider 700 utilizes digital audio which means that answering a call across campus is just as loud and clear as answering call down the hallway. This networked nurse call solution supports:

Centralized Operation – all resident/patient calls can be routed to central nurse console(s) to answer calls; staff are then dispatched to the resident/patient room if needed

Day/Night Transfer – when staffing down at night, all calls from one unit can be rerouted from their “day” nursing station to their “night” nursing station typically located within the same unit or a neighboring unit

Swing Rooms – depending on census between neighboring units, rooms can “swing” between adjoining units to support the appropriate staff to patient/resident ratio

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Automated Overhead Paging

Urgent Calls Prompt Instant Audio Paging Alerts

Provider 700 Nurse Call’s automated paging option means staff are notified of urgent events throughout the public address system as soon as they happen. The automated speech announcements occur when any urgent level call is placed on the nurse call system, ensuring as many staff as possible are alerted to the event for a more timely response.

The types of calls that initiate automatic announcements and the information in the announcements can be easily customized to meet each facility’s needs or as requirements change.  Zoning options allow certain messages to only announce in specific areas whereas other messages can be announced facility-wide.

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Seamless Cross-Platform Integration

Provider 700 and Provider 790 share a common nurse call network allowing both platforms to work together as a single unified solution with access to the same integrations and activity reporting across the entire facility or campus.

This seamless cross platform integration supports a mixture of Provider 700 and Provider 790 system to meet the needs of each area while providing the best overall value across the entire facility.

Single Point of Management – Access across the entire facility to set standardized workflows, call priorities, and to maintain the health of the system

Flexible Call Routing – The ability to route calls between adjoining units depending on census and to operate in a decentralized mode during the day (each unit answers own patient calls) and in a centralized mode at night (when nursing units staff down) and any combination in between

Scalable Solution – expand or convert nursing units as budgets allows; all Provider nurse call systems working together as a single unified solution

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Code Blue & Rapid Response Alerts

Multiple Alerting Modes to Optimize Response Times

Every second is critical for urgent calls such as Code Blue, Rapid Response, or Staff Emergency.  When the urgent call button is pressed, local or facility-wide team members must assemble as quickly as possible where the call originated.  Provider 700 Nurse Call’s multiple modes of alerting means members of the response team are instantly notified of the event and where to respond without delay.

Provider 700 offers different alerting options to quickly notify team members to the urgent event:

Centralized Code Display – Code Blue call information is displayed on screens in key staff areas throughout the facility an at a central location such as the telephone operator

Wireless and Smart Phones – a text message is sent to all response team members in-house wireless phones and/or smart phones informing them of the type of call and its location

Pocket Paging – designated pagers receive notification of the urgent call and its location

Automated Text to Speech Paging – Urgent call information is automatically announced throughout the facility’s public address system or alternately only in key staff areas.  The overhead announcement details the type of call, its location, and can repeat multiple times

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Noti-Fi Smartphone Alerting

Nurse Call Alerts Go Directly to Caregiver’s Smartphone

The Noti-Fi option for the Provider 700 Nurse Call maintains a quiet healing environment while keeping staff mobile and connected to their residents/patients. With Noti-Fi, active calls directly text alert the assigned caregiver’s smartphone. Saving wasted steps, caregiver’s can “accept” an active call which in turn automatically alerts other team members who is responding to the call.  In addition, team members can also receive emails.

Direct Notification – caregivers receive text alerts of their assigned patient’s calls with detailed information including room number and call type for a prompt, personalized staff response

Overtime Notification – if calls that aren’t cleared within a set time period, they automatically route to a secondary caregiver’s phone, ensuring no patient call is forgotten

Configurable Alert Teams – customizable teams, such as code, staff emergency, or bath emergency, automatically route call information simultaneously to several team member’s smartphones; speeding response to critical events

Reduced Overhead Noise – mobile alerts through Noti-Fi eliminates the need to overhead page to find caregivers and direct them to respond to active resident/patient calls. Reducing overhead paging leads to a more restful environment for residents/patients

Answer Calls Remotely – adding the voice option to Noti-Fi allows caregivers to both receive alerts of calls from their assigned residents/patients and then to answer these calls from the caregivers smart phone

Cost-Saving– Noti-Fi leverages your existing Wi-Fi LAN network and smartphones. Any existing Android phone or tablet can be used instead of purchasing additional wireless devices

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Automated Real-Time Staff Locating

Real-Time Locating Integration for Enhanced Workflow and One-Touch Communication

Automated staff locating reduces wasted time searching for staff and disturbing overhead pages to ask staff to “check in.” Nursing units run smoothly and quietly with Provider 700 Nurse Call Systems’ real-time locating system integration which supports:

One-Touch Communication – throughout the entire facility, from any touchscreen console simply select the staff member by name for direct communication over the closest patient/resident or staff intercom station; no disruptive overhead paging needed

Automatic Workflows – upon entering a resident/patient room, staff members automatically register into the room which:

    • Indicates, by staff level (green, orange, or yellow), at the domelight outside the room; looking down the corridor you can readily see which rooms have staff in them
    • Clears any outstanding service requirements or routine level calls without needing to touch the cancel button on the patient/resident station
    • Resets any expired staff rounding reminders
    • Registers staff locations at local staff consoles, allowing other caregivers to locate and communicate with them from the console

 

 

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SIP Wireless Phone Communications

Caregiver Mobility through Wireless Phone Integration

While remaining completely mobile, caregivers are also connected to their residents/patients and other staff using the Provider 700 Nurse Call Systems’ wireless phone integration. From their in-house wireless phone, caregivers are alerted to and can answer their patient/resident calls from anywhere; eliminating wasted back and forth trips, improving workflow between caregivers, and maximizing their time on the floor interacting with patients.

Facility-Wide Communication – calls route directly to the assigned caregiver’s phone regardless of their location within the facility. When caregivers directly answer their patient’s/resident’s calls, both response time and satisfaction improve

Quiet Healing Environment – overhead paging is drastically reduced as staff can reach each another directly without using disrupting overhead paging

Improved Workflow – wireless phone integration makes staff more productive as they don’t waste time searching for each other

Team-Based Call Forwarding – if a resident/patient call is not answered within a set time, the outstanding call is automatically be forwarded to another caregiver in the team

 

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Pocket Paging Call Alerts

Instant Facility-Wide Notification with Cost-Effective Pocket Paging Notification

The Provider 700 Nurse Call Systems’ pocket page notification option maintains a quiet healing environment while keeping staff connected and mobile. Resident/patient calls and service requests route directly to the assigned caregiver. In team nursing applications, caregivers with wireless phones can triage their calls and selectively dispatch the appropriate team member via the team member’s pocket pager.

Direct Notification – caregivers directly receive pocket pages of their assigned resident’s/patient’s calls with detailed information including room number and call type for a prompt, personalized staff response

Overtime Notification – calls that aren’t cleared within a set time period automatically route to a secondary caregiver’s pocket pager, ensuring no patient call is forgotten

Configurable Alert Teams – customizable teams, such as code, staff emergency, or bath emergency, automatically route call information simultaneously to several or many team member’s pagers; speeding response to critical events

Staff Mobility – from Staff Consoles, staff can answer a patient’s/resident’s call and find out what they need.  Then, they can send a message to the assigned caregiver’s pocket pager detailing the patient’s/resident’s need; saving staff wasted steps and time

Reduced Overhead Noise – overhead paging is dramatically reduced through direct notification and alerting as staff no longer need to overhead page to direct caregivers to a patient’s/resident’s room

Diagnostic Notification – automated system diagnostic messages are routed to technicians’ pagers describing any issues minimizing downtime

 

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Standard IT Infrastructure

Leveraging an IT Infrastructure for Cost Savings and Simplified Maintenance

Through the use of standard Ethernet networking and category cabling, Provider 700 Nurse Call’s infrastructure design reduces initial installation. Also,  future maintenance costs are decreased while supporting simple system expansion.

 

Installation Savings – the use of standard category cabling means no costly custom cables

Scalable and Expandable – Provider 700 cabling infrastructure allows facilities to easily expand and grow the system to meet future needs

Simplified Maintenance – system maintenance is plug and play by simply unplugging a defective device and plugging in a new one with no reprogramming required

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Digital Voice Over IP Communications

Leading Voice over IP Technology for Clear and Direct Communications

Provider 700 Nurse Call uses the latest VoIP technology to deliver clear digital audio from one end of the facility to the other.

Networked Digital Audio – for clear audio communication between residents/patients and caregivers

Networked Architecture – an entire building or even a campus can be interconnected over the nurse call Ethernet network. For multi-story and multi-building application, Provider 700 supports fiber networking meaning that audio communication to a building across campus is just as clear as audio communication down the hall

Volume Control – lets staff adjust the talk and listen volume as needed to compensate for acoustics and low speaking residents/patients

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Remote System Administration

Remote Administration for Technicians Keeps Everything Up and Running

The system’s networked architecture means technicians can monitor, troubleshoot and reconfigure Provider 700 Nurse Call from anywhere within the facility or remotely.

Remote Programming – technicians no longer need to disrupt the local nursing unit. From their PC on the facility’s LAN and remotely, technicians can access the the system for maintenance and programming.  Therefore, remote access significantly speeds response to any issues.

Diagnostic Notification – automated system diagnostic messages, routed to technicians’ pagers or phones, describes any issues and the affected components so that they can repair the issue quickly and minimize downtime

Local System Alerts – All nurse call devices are continuously supervised.  If there is an issue, local Staff Consoles can indicate the affected room so staff are immediately aware of any issues until they can be resolved

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Customizable Dome Lights

Customizable Room Activity Indicators for Full Information

The Dome Light indicators outside of each resident/patient room on Provider 700 Nurse Call tell caregivers exactly what is going on within each room. Routine calls, staff presence in the room, expired rounding reminder, or an emergency situation are all indicated at the dome light.  The flexibility of the Provider 700 Dome Light allows each segment to be customized by color and flash rate to support almost any room configuration.

Programmable Dome Lights – eight unique colors, selectable sequencing and flash rates, and the ability to show up to four simultaneous events per dome light can match how your facility operates.  If your needs change, the colors and flash rates can easily be reconfigured.

Decorative Options – for a less institutional look, facilities can opt for the wall sconce version of the Dome Light

Tone with Calls – if desired, to direct caregivers to active calls, the optional tone output will also sound a tone at the Dome Light whenever there is an active call within the associated room or area

 

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Flexible Station Options

Complete Selection of Stations to Meet Every Area’s Needs

Provider 700 Nurse Call offers a broad choice of stations to create a customized solution for every staff, resident, and patient area.

Bedside Stations – include options for both call-in and intercom communication with call cords, pillow speaker television and light control, and feature bed integration with Stryker and other smartbeds

Bath and Special Function Stations – Audio communications in the bathroom is just the start with additional stations for wet areas, for specialty calls such as code blue, and to place calls from alarming devices in the room such as a bed exit pad

Workflow Stations – the highly customizable workflow station can be used for rounding reminder, call placement, timer reminder, staff presence, and any of several hundred available custom call priorities